We are committed to providing prompt, courteous, and professional services to all our clients. Every employee is expected to maintain a positive, respectful demeanor at all times.
Response Time: We aim to respond to emergency plumbing calls within one hour, subject to availability. Non-emergency services will be scheduled at the customer’s convenience within 24 hours.

  • Communication: Our representatives and plumbers are required to keep clients informed of delays, potential issues, and job progress.
  • Feedback Collection: Customers will be asked to provide feedback following each job, which will be used to improve our service quality.

Health and Safety Policy

  • Standards: All employees and contractors must comply with health and safety regulations and adhere to PPE requirements, including gloves, masks, and safety glasses when needed.
  • Workplace Safety: All job sites must be kept clean and hazard-free. Any unsafe conditions should be reported immediately to a supervisor.
  • Emergency Protocol: In case of any accident or injury on the job, the employee must report it immediately and follow the outlined first-aid or emergency procedures.

Environmental Policy

  • Eco-friendly Practices: We are committed to environmentally responsible practices. All employees should minimize waste, recycle materials where possible, and dispose of hazardous materials according to legal requirements.
  • Water Conservation: Plumbers should advise clients on water-saving practices and provide eco-friendly options when possible.

Employee Conduct Policy

  • Professionalism: All employees must maintain a professional appearance and demeanor. Uniforms, if provided, should be worn on duty, and personal hygiene standards must be upheld.
  • Confidentiality: Customer information, including addresses and service details, must be kept confidential. Employees are prohibited from sharing any client information outside of the job.
  • Punctuality: Employees must arrive on time for all scheduled jobs and notify the supervisor and client in the event of any delays.

Quality Control Policy

  • Standards of Workmanship: All plumbing work must meet company standards and local code requirements. We pride ourselves on providing high-quality, durable solutions to our clients.
  • Inspections and Audits: Supervisors will conduct regular audits to ensure quality and consistency across all services.
  • Problem Resolution: Any recurring issues on the same service line will be prioritized for inspection, and corrective actions will be taken immediately at no cost to the customer.

Billing and Payment Policy

  • Transparent Pricing: A clear estimate will be provided to clients before work begins. Any additional charges must be approved by the client beforehand.
  • Payment Terms: Payments are due upon completion of service, unless alternative terms have been agreed upon. We accept multiple payment methods for customer convenience.
  • Dispute Resolution: Any billing disputes should be reported to customer service within 10 business days. Disputes will be reviewed by management within five business days.

Work Schedule and Overtime Policy

  • Standard Working Hours: Our regular hours are 24/7
  • Overtime Policy: Overtime must be approved by a supervisor and will be compensated at a rate according to company policy and labor laws.
  • On-call Shifts: Some plumbers may be required to be on call outside of normal business hours, on a rotational basis, to cover emergency services.

Social Media and Marketing Policy

  • Company Representation: Employees are prohibited pro

Social Media Conduct: Only authorized personnel are permitted to post company-related content on social media platforms.